Who We Are
Our website address is: https://www.dhoomal.com
This website is operated by Dhoomal.
Applicability & Purpose
Dhoomal is committed to protecting the privacy of personal information of its customers, partners, and website users. Personal Information refers to any information that identifies or can identify an individual.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or services.
Information Collected
Dhoomal and its authorized partners may collect, receive, store, and process personal information including:
- Name, address, phone number, and email address
- Order details and purchase history
- Payment-related information (processed securely via payment gateways)
- Preferences, feedback, and communication details
- Technical data such as IP address, browser type, and device information
We may collect this information when you:
- Place an order on our website
- Subscribe to newsletters or promotions
- Contact us via forms, email, or phone
- Participate in contests, surveys, or feedback activities
Use of Personal Information
We use your personal information for the following purposes:
- To process and deliver your orders
- To communicate order updates and customer support
- To improve our products, services, and user experience
- To send promotional offers (only with your consent)
- To prevent fraud and ensure security
Providing certain information is mandatory for order processing. Failure to provide such information may result in inability to complete transactions.
Sharing of Information
Dhoomal does not sell or rent your personal information. However, we may share information with:
- Payment gateways for secure transactions
- Shipping and logistics partners for order delivery
- Service providers assisting in website operations
- Government or legal authorities when required by law
All third parties are required to handle your data securely and only for specified purposes.
Data Security
We implement appropriate physical, electronic, and managerial safeguards to protect your personal information.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.
Cookies & Tracking
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.
You can choose to disable cookies through your browser settings.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: marketing@dhoomal.com
📞 Phone: +91 9876543210