• Shipping Chargers is free on all orders, regardless of the order value.
• In case an order is cancelled, lost, or undelivered, no refund will be provided for the convenience fee. For any such issues, please reach out to us at marketing@dhoomal.com or call us at +91 9876543210.
• For accounts that violate our Fair Usage Policy in terms of frequent returns, the convenience fee will remain non-refundable, regardless of the order value.